Items Policy

We ship with italian express courier pack. It always have tracking number. Normally delivery takes place within 3-5 working days but could need several weeks before they reach your home (from 2 weeks to 2 months, it depends on where you live).

If your order contains many items and you live far away from Italy, we will contact you by email to agree on the extra shipping costs that may be/customs cost. Then we will tell you how much is the final price you have to pay, including the shipping cost for a tracked-pack-shipping-option. This option is much more expensive than an ordinary pack because the more the pack is heavy the higher the cost is, but in this way you can check, everytime you want it, where your pack is.

We always ship your stuff WHEN we receive the payment. We do not ship your stuff before your payment is done.

Once we received your payment and your pack is shipped, we will send you an e-mail with the tracking data and all the infos so you can always check the journey of your pack.

If you don't receive your tracking number by e-mail, please, send us another mail and we will be back to you as soon as possible.

We don't feel responsible in case your pack gets lost.

If you leave us wrong informations about where to ship your pack (wrong name, wrong address, etc...) and it doesn't reach your home, we don't feel responsible about that and we do not ship another package with the same items for free nor we give you any sort of refund.

If your pack doesn't reach your home because of post services' fault (italian or international post services), we don't feel responsible for that loss. In this case you have to contact Italian Post Service and see what to do: www.poste.it

After you ordered your item, we ship it within 5 days.